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Shipping & Returns
For orders placed during our Black Friday Sale we are offering an extended return period. All items must be back in our warehouse by the 5th of January 2021 in order for a return or exchange to be processed
For orders placed on or after 1 December 2020 will be able to return or exchange their purchase up until the 10th of January 2021. Please be aware that returns after this time can not be processed and will be returned to you
Do you want to send something back? Returning is no problem!
- How does it work?
Step 1: Send an e-mail to [email protected] with your name, order number, item(s), and reason of return then you will get the address where to ship back to.
Step 2: Print the invoice you got in your e-mail from us and put this with your return/exchange in the original packaging the products came in.
Step 3: Returning/Exchanging is at your own expensive. Choose the post service you like and ship it back to us. Always keep your Track & Trace receipt until your return is processed.
We do have a number of small conditions for returning, namely:
- The item may not be worn or damaged and has to be clean.
- Watch out with makeup: items with makeup stains are also NOT returned
- The costs of return shipment are for the sender
- Items that fall outside the return time of 28 days will NOT be taken back.
- The items must be returned unused (fitting is allowed) and clean (so without hair, dirt and / or manure). Information cards and / or labels must be attached to the product as delivered. If possible, return the articles in the packaging supplied.
No exceptions are made to the above conditions. Pay attention: if you return an item damaged, stained or outside the return period, the costs for resending to you are for yourself. So avoid unnecessary costs and only return in accordance with the conditions.