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Shipping & Returns
Do you want to send something back? Returning is no problem!
You can return your return (at your own expense and in its original packaging) to us within 14 days of placing your order. Send us an email first at firstname.lastname@example.org and you will receive the address. You can then exchange the item or you can get your purchase amount refunded. Items that where bought in the sale get a voucher.
We will try to reply to your message as soon as possible and we will process your request immediately. Sometimes it may take a day before you get an answer, but we do our utmost to talk to you immediately.
TIP! When you send something back, always keep your PostNL Track & Trace receipt until your return is processed!
We do have a number of small conditions for returning, namely:
- The item may not be worn or damaged.
- Watch out with makeup: items with makeup stains are also NOT returned
- The costs of return shipment are for the sender
- Items that fall outside the return time of 14 days will NOT be taken back.
- The items must be returned unused (fitting is allowed) and clean (so without hair, dirt and / or manure). Information cards and / or labels must be attached to the product as delivered. If possible, return the articles in the packaging supplied.
No exceptions are made to the above conditions. Pay attention: if you return an item damaged, stained or outside the return period, the costs for resending to you are for yourself. So avoid unnecessary costs and only return in accordance with the conditions.